Sony NEX-VG20 Warranty Information (en)
Printed in Japan
Sony Electronics Inc. (“Sony”) warrants this product against defects in material or workmanship for the time periods
and as set forth below when purchased directly from Sony or a Sony Retailer. Pursuant to this Limited Warranty,
Sony will, at its option, (i) repair the product using new or refurbished parts or (ii) replace the product with a new or
refurbished product. For purposes of this Limited Warranty, “refurbished” means a product or part that has been
returned to its original specifications. In the event of a defect, these are your exclusive remedies.
Labor: For a period of ninety days from the original date of purchase of the product (“Labor Warranty”), Sony will, at
its option, repair or replace with new or refurbished product, product determined to be defective. If Sony elects to
replace the product after this Labor Warranty has expired but while the Parts Warranty below is still in effect, it will do
so for the applicable labor charge.
Parts: For a period of one year from the original date of purchase of product (“Parts Warranty”), Sony will supply new
or refurbished replacement parts in exchange for parts determined to be defective.
This Limited Warranty covers only the hardware components packaged with the Product. It does not cover technical
assistance for hardware or software usage and it does not cover any software products whether or not contained in
the Product; any such software is provided “AS IS” unless expressly provided for in any enclosed software Limited
Warranty. Please refer to the End User License Agreements included with the Product for your rights and obligations
with respect to the software.
Instructions: To obtain warranty service, you must deliver the product, freight prepaid, in either its original packaging
or packaging affording an equal degree of protection to the Sony authorized service facility specified. It is your
responsibility to backup any data, software or other materials you may have stored or preserved on your unit. It is
likely that such data, software, or other materials will be lost or reformatted during service and Sony will not be
responsible for any such damage or loss. A dated purchase receipt from Sony or a Sony Retailer is required. For
specific instructions on how to obtain warranty service for your product,
Visit Sony’s Web Site:
Or call the Sony Customer Information Service Center
For an accessory or part not available from your authorized dealer, call:
Repair / Replacement Warranty: This Limited Warranty shall apply to any repair, replacement part or replacement
product for the remainder of the original Limited Warranty period or for ninety (90) days, whichever is longer. Any
parts or product replaced under this Limited Warranty will become the property of Sony.
This Limited Warranty only covers product issues caused by defects in material or workmanship during ordinary
use; it does not cover product issues caused by any other reason, including but not limited to acts of God, misuse,
limitations of technology, or modification of or to any part of the Sony product or product purchased from other than
Sony or a Sony Retailer. To determine if a retailer is part of the Sony Retailer Network, please contact Sony’s
Customer Service Call Center or go to www.sony.com/support. This Limited Warranty does not cover Sony products
sold AS IS or WITH ALL FAULTS or consumables (such as fuses or batteries). This Limited Warranty is invalid if the
factory-applied serial number has been altered or removed from the product. This Limited Warranty is valid only in
the United States.
LIMITATION ON DAMAGES: SONY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.
DURATION OF IMPLIED WARRANTIES: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on
how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This Limited
Warranty gives you specific legal rights and you may have other rights which vary from state to state.