Nikon KeyMission 360 Quick Setup Guide (en)

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Technical Notes
If the camera fails to function as expected, check the list of common problems below 
before consulting your retailer or Nikon-authorized service representative.
Also, refer to the Reference Manual (PDF format) (
Avi).
Camera Issues
Troubleshooting
Problem
Cause/Solution
A
The camera is on 
but does not 
respond.
• Wait for recording to end.
• If the problem persists, turn the camera off.
If the camera does not turn off, remove and reinsert the 
battery or batteries or, if you are using an AC adapter, 
disconnect and reconnect the AC adapter. 
Note that although any data currently being recorded will 
be lost, data that have already been recorded will not be 
affected by removing or disconnecting the power source.
• The buttons of the camera are disabled during remote 
photography. To operate the buttons of the camera, exit 
remote photography.
The camera does 
not turn on.
The battery is exhausted.
Cannot take 
pictures or record 
movies.
• During remote photography, images cannot be captured 
only with the camera. Exit remote photography.
• Disconnect the HDMI cable or USB cable.
• Insert a memory card with sufficient free space.

4
The camera turns 
off without 
warning.
• The camera automatically turns off to save power (auto off 
function).
• The camera and battery may not work properly at low 
temperatures.
• The inside of the camera has become hot. Leave the 
camera off until the inside of the camera has cooled, and 
then try turning it on again.
The camera 
becomes hot.
The camera may become hot when used for an extended 
period of time such as to shoot movies, or when used in a hot 
environment; this is not a malfunction.