Netgear R6900 - Nighthawk AC1900 Smart WiFi Router User Manual (en)

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If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway
address.
You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your router. You might need to go to Internet Explorer and select Tools > Internet
Options
, click the Connections tab, and select Never dial a connection. Other browsers provide similar
options.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Launch a web browser from a computer or WiFi device that is connected to the network.
2.
Enter http://www.routerlogin.net.
A login window opens.
3.
Enter the router user name and password.
The user name is admin. The default password is password. The user name and password are case-sensitive.
The BASIC Home page displays.
4.
Click the ADVANCED tab.
The ADVANCED Home page displays.
5.
In the Internet Port pane, click the Connection Status button.
The Connection Status pop-up window opens.
6.
Check the information in the Connection Status pop-up window to see if your PPPoE connection is up and
working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
7.
If you cannot connect after several minutes, the router might be set up with an incorrect service name, user
name, or password, or your ISP might be experiencing a provisioning problem.
Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, check
the following:
Troubleshooting
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Nighthawk AC1900 Smart WiFi Router Model R6900