Netgear R7800 - Nighthawk X4S AC2600 Smart WiFi Router User Manual (en)

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Administration and Troubleshooting 
178
NETGEAR genie App 
Run the Trace Route Utility Using the Desktop genie App
To display the route and measure transit delays of packets across an IP, run the trace route 
utility.
To run the trace route utility using the desktop genie app for Windows and Mac 
computers:
1. 
Open the app that you use to manage your WiFi connections.
2. 
Locate your home network and join it.
3. 
Click the genie icon 
 on your desktop or in the Windows taskbar.
The Home screen displays.
4. 
Click the Network Support button.
The Product Registration page displays.
5. 
Click the Tools tab.
The Tools page displays.
6. 
Click the Trace Route button on the left side of the screen.
7. 
Click the Trace Route button located next to the Host field.
The trace route results display.
Perform a DNS Lookup Using the Desktop genie App
Find the IP address of a host name (typically a website).