Samsung Galaxy NX500 Camera User Manual (en)
206
Appendix >
Before contacting a service center
Situation
Suggested remedies
The memory card has
an error
an error
•
Turn off the camera, and then turn it on again.
•
Remove the memory card, and then insert it
again.
again.
•
Format the memory card.
Your computer does
not recognize an
SDXC or UHS-I/UHS-II
memory card
not recognize an
SDXC or UHS-I/UHS-II
memory card
SDXC memory cards use the exFAT file system.
To use SDXC memory cards or UHS-I/UHS-II
memory cards that are formatted with the exFAT
file system on a Windows XP computer, download
and update the exFAT file system driver from the
Microsoft website.
To use SDXC memory cards or UHS-I/UHS-II
memory cards that are formatted with the exFAT
file system on a Windows XP computer, download
and update the exFAT file system driver from the
Microsoft website.
Your TV or computer
cannot display photos
and videos that are
stored on an SDXC or
UHS-I/UHS-II memory
card
cannot display photos
and videos that are
stored on an SDXC or
UHS-I/UHS-II memory
card
SDXC memory cards use the exFAT file system.
To use SDXC memory cards or UHS-I/UHS-II
memory cards that are formatted with the exFAT
file system, ensure that the external device is
compatible with the exFAT file system before
connecting the camera to the device.
To use SDXC memory cards or UHS-I/UHS-II
memory cards that are formatted with the exFAT
file system, ensure that the external device is
compatible with the exFAT file system before
connecting the camera to the device.
Cannot display files
If you change the name of a file, your camera may
not play the file (the name of the file should meet
the DCF standard). If you encounter this situation,
display files on your computer.
not play the file (the name of the file should meet
the DCF standard). If you encounter this situation,
display files on your computer.
Situation
Suggested remedies
The photo is blurry
•
Ensure that the focus option you set is suitable
for the kind of shot you are capturing.
for the kind of shot you are capturing.
•
Use a tripod to prevent your camera from
shaking.
shaking.
•
Ensure that the lens is clean. If not, clean the
lens. (p. 187)
lens. (p. 187)
The colors in the
photo do not match
the actual scene
photo do not match
the actual scene
An incorrect White Balance can create unrealistic
color. Select the proper White Balance option to
suit the light source. (p. 83)
color. Select the proper White Balance option to
suit the light source. (p. 83)
The photo is too
bright or too dark.
bright or too dark.
Your photo is overexposed or underexposed.
•
Adjust the aperture value or the shutter speed.
•
Adjust the ISO sensitivity. (p. 80)
•
Turn the flash off or on. (p. 106)
•
Adjust the exposure value. (p. 115)
Photos are distorted
Minor distortion can occur when you use this
camera with a wide angle lens that lets the
camera take pictures with a wide angle of view.
This is normal, and is not a malfunction.
camera with a wide angle lens that lets the
camera take pictures with a wide angle of view.
This is normal, and is not a malfunction.
Horizontal lines
appear on the photo
appear on the photo
This may occur when the subject is illuminated
by a fluorescent or mercury-vapor light source.
Select a slow shutter speed.
by a fluorescent or mercury-vapor light source.
Select a slow shutter speed.