Samsung Digital Camera User Manual (en)

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Appendixes
  121
Before contacting a service center
If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted 
the troubleshooting solution and are still having problems with your device, contact your local dealer or service center.
Situation
Suggested remedies
Cannot take photos
• 
There is no space on the memory card. 
Delete unnecessary files or insert a new 
card.
• 
Format the memory card. (p. 111)
• 
The memory card is defective. Get a new 
memory card.
• 
The memory card is locked. Unlock the 
card. (p. 116)
• 
Make sure that the camera is switched 
on.
• 
Charge the battery.
• 
Make sure that the battery is inserted 
correctly.
The camera freezes
Remove the battery and insert it again.
The flash does not 
work
• 
The flash option may be set to Off.  
(p. 59)
• 
You cannot use the flash in the 
d, 
v, or some s modes.
Situation
Suggested remedies
Cannot turn on the 
camera
• 
Make sure that the battery is inserted.
• 
Make sure that the battery is inserted  
correctly.
• 
Charge the battery.
The power turns off 
suddenly
• 
Charge the battery.
• 
Your camera may be in Power save 
mode. (p. 111) 
• 
The camera may turn off to prevent the 
memory card from being damaged due 
to an impact. Turn on your camera again.
The camera is losing 
battery power quickly
• 
The battery may lose power more quickly 
in low temperatures (below 0° C). Keep 
the battery warm by putting it into your 
pocket. 
• 
Using the flash or recording videos 
depletes the battery quickly. Recharge 
if needed.
• 
Batteries are consumable parts that must 
be replaced over time. Get a new battery 
if the battery life is diminishing quickly.