Samsung Digital Camera User Manual (en)

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Appendixes
  122
Before contacting a service center
Situation
Suggested remedies
The photo is blurry
• 
Make sure that the focus option you set 
is suitable for close-up shots. (p. 62)
• 
Make sure that the lens is clean. If not, 
clean the lens. (p. 115)
• 
Make sure that the subject is within range 
of the flash. (p. 124)
The colors in the photo 
do not match the actual 
scene
An incorrect white balance can create 
unrealistic color. Select the proper white 
balance option to suit the light source.  
(p. 72)
The photo is too bright
Your photo is overexposed.
• 
Adjust the aperture value or the shutter 
speed. (p. 42)
• 
Turn off the flash. (p. 59) 
• 
Adjust the ISO speed. (p. 61)
• 
Adjust the exposure value. (p. 71)
The photo is too dark
Your photo is underexposed.
• 
Adjust the aperture value or the shutter 
speed. (p. 42)
• 
Turn on the flash. (p. 59) 
• 
Adjust the ISO speed. (p. 61)
• 
Adjust the exposure value. (p. 71)
Situation
Suggested remedies
The flash fires 
unexpectedly
The flash may fire due to static electricity.  
This is not a malfunction of the camera.
The date and time are 
incorrect
Set the date and time in the display settings 
menu. (p. 112)
The display or buttons 
do not work
Remove the battery and insert it again.
The camera screen 
works poorly
If you use your camera at low temperatures, 
it will cause the camera screen to 
malfunction or discolor. For better 
performance of your camera screen, use 
your camera at normal temperatures.
The memory card has 
an error
The memory card has not been formatted. 
Format the card. (p. 111)
Cannot play back files
If you change the name of a file, your 
camera may not play the file (the name of 
the file should meet the DCF standard). If 
you encounter this situation, play back files 
on your computer.