Canon multipass c3000 Service Manual (en)

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4.2 Errors Shown on the Display
4.2.1 User error message
Look for the applicable error message and execute the appropriate countermeasures.
"BUSY/NO SIGNAL" (#005/#018)
Cause:
The receiving fax did not answer within 35 seconds. (T1 timer over)
Solution:
Contact the other party and have them check their fax.You can try to
send the document manually. For an overseas call, add pauses to the
registered number.
Cause:
The touch tone/rotary pulse setting on your fax is incorrect.
Solution:
Set your fax to the setting that matches your telephone line.
Cause:
The other party is not using a G3 machine.
Solution:
Contact the other party and have them send or receive the document
using a G3 machine.
Cause:
The other party's fax is not working.
Solution:
Contact the other party and have them check their fax.
Cause:
The telephone number you dialed is busy.
Solution:
Try sending the document at a later time.
"CHECK DOCUMENT" (#001)
Cause :
Document jam. This is displayed when the document sensor detects
paper, but the document edge sensor cannot detect the leading edge of
the document with 15 seconds from the start of the feed operation.
Solution:
Clear the document jam.
"CHECK PAPER"
Cause:
The size of the paper loaded in the paper cassette is different from the
paper size set by the MultiPASS Desktop Manager of Setup menu.
Solution:
Set the correct paper size in the 
“FAX PRINTER SETUP”
setting.
"CHECK PRINTER" (##332~##337, ##342, ##345, ##346 and ##348)
Cause:
The printer's internal unit has malfunctioned.
Solution:
(1) Remove the jammed paper. (Check the paper end sensor is OFF.)
(2) Press 
STOP
button.
(3) Reinstall the Cartridge.
(4) Turn the power off and on.
(5) Set the service data 
#1 SSSW SW01
bit 0 to 
"1"
and check the
service code.  Refer to the countermeasures for that error code.
(##342: Refer to 
Page 3-24
.)
Chapter 3: Maintenance & Service
3-15