Canon multipass c3000 Service Manual (en)

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4.2 Errors not Shown on the Display
See 
Part 1: Facsimile, Chapter 3: 4.3 Errors not Shown on the LCD 
in the general
symptom/cure chart.
a) Operational problems
Printer does not print
If the printer is turned on, but it still does not print, there is a problem either with the
printer or its communication with your computer.  Follow these steps to determine the
problem:
Solutions:
(1) Check the interface cable connection.  Make sure you have connected the
correct interface cable to your computer, and that the connections are
secure.
(2) Make sure that paper is loaded properly from the auto sheet feeder.
(3) Run one of the test prints described in 
Part 1: Facsimile, Chapter 3: 6. TEST
FUNCTIONS
.  If this prints, the problem is in the communication between
the printer and your computer.
(4) Make sure that the computer is set up correctly for your printer (Printer
driver and output interface port).
(5) Print a screen dump from your computer.  If it still does not print, there is a
problem with your software, or your interface port.
b) Paper pickup/eject error
Paper is not picked up from the auto sheet feeder
Solutions:
(1) Check whether the recommended paper is in use.
(2) If the problem is not cleared, make sure the display indicates 
"PRINTER
MODE"
, and then press the 
RESUME
button.
(3) If the paper is loaded, make sure that the computer is set up correctly for
your printer. (Printer driver and output interface port)
If the printer cannot load paper, see 
Part 1: Facsimile, Chapter 3: 4.
TROUBLESHOOTING
.
Paper does not eject after printing
Solutions:
Most software applications tell the printer to eject the paper after printing,
however, some do not.  If the printer does not automatically eject a sheet of
paper after printing, press the 
RESUME
button to eject the paper.
Chapter 3: Maintenance & Service
3-3
REFERENCE