Canon PowerShot S1 IS User Manual (en)

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Troubleshooting
Please read this section if you encounter a problem using the software.
Start by Checking This
Investigate the following points first if you encounter a problem.
Does your computer meet the following requirements?
Computer systems that fail to meet the following requirements to 
accommodate a camera connected by an interface cable are not 
supported. Please acquire the necessary system. 
• Built-in USB port on a system pre-installed with Windows XP, Windows 2000, 
Windows Me, or Windows 98 (First or Second Edition)
• System with a genuine Apple Computer built-in USB port
Is the camera correctly connected to the computer?
See Information about Your Camera (pp. 92 - 100) for the correct 
connection procedures. Also check to ensure that you are using the 
correct cable and that it is securely attached at both ends. 
Is the camera set to the playback mode? (some models only)
Some models require the camera to be set to the playback mode to 
transfer data. See Information about Your Camera (pp. 92 - 100) for 
details.
Is the battery sufficiently charged?
Check the battery charge if you are powering the camera with a battery. 
You are recommended to use a household power source (AC adapter) to 
power the camera when it is connected to a computer (if available for 
your camera model).
Problems
Try the suggested solutions to the common problems listed below.
USB driver installation not proceeding well (Windows)