Canon PowerShot S1 IS User Manual (en)

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Troubleshooting
84
Uninstall the driver (p. 79) before reinstalling it with the procedures in Installing 
the Software and USB Driver
 (p. 10). 
Add New Hardware Wizard or New Hardware Found (Windows 2000) 
Wizard displays when the camera is connected to the computer with an 
interface cable.
Click [Cancel] to close the window. Temporarily disconnect the camera from the 
computer. Next, read Start by Checking This on the previous page and resolve 
the problem.
Images won’t download into a TWAIN-compliant program. (Camera and 
computer connected via interface cable (Windows 2000, Windows 98))
Right-click the CameraWindow (Launcher) icon (
) in the task tray at the 
screen’s bottom right to close it.
Camera not detected, Events dialog won’t display or images will not 
download to the computer (when camera is connected to the computer 
via an interface cable)
Cause 1:
There is a problem with one of the items in the Start by Checking This
section (p. 83).
Solution:
Resolve the problem.
Cause 2:
The USB driver is not installed. (Windows only)
Solution:
Install it with the procedures in Installing the Software and USB Driver (p. 10).
Cause 3:
The USB driver is not correctly installed. (Windows only)
Solution:
Uninstall the driver (p. 79) before reinstalling it with the procedures in Installing 
the Software and USB Driver
 (p. 10).
Cause 4:
The camera may have been recognized as another device under the 
following circumstances. (Windows only)
• The camera was connected to the computer before the USB driver was 
installed.
• The [Scanners and Cameras] icon or the [Scanners and Cameras] folder cannot 
be found in the [Control Panel] or the [Printers and Other Hardware] window.